Accessibility

1. Introduction

Welcome to the venue access information for The SSE Arena, Belfast. The SSE Arena, Belfast is an inclusive venue and is committed to ensuring that services are accessible to all visitors. The Arena is delighted to be signed up to the Attitude is Everything Charter of Best Practice and currently sits at SILVER level. 

2. Contact

We welcome feedback regarding our service provision and all aspects of accessibility. You can contact us via the following methods
Contact Us by Post
To contact us by post, please write to -
Access Officer,
The SSE Arena, Belfast,
2 Queens Quay,
Belfast,
BT3 9QQ
Email – customerservices@ssearenabelfast.com

3. Full access information

For full information about our Accessibility, please download our Venue Access Information (PDF format) below

4. Venue Facilities

The SSE Arena, Belfast offers:
•Disabled parking spaces (within the Odyssey site car park)
•Accessible toilets
•Accessible lift
•Wheelchair spaces
•Box Office, Concierge Desk and catering units with low level counters
•Box Office with induction loop
•Accessible viewing platforms
•FM hearing loop system within the Arena bowl
•Storage of walker or other equipment
•Assistance dogs welcomed
•Free ticket for an Essential Aid (subject to availability)

5. Bookable facilities

ESSENTIAL AID TICKETS
We offer a number of essential aid or carers tickets (subject to availability) at discounted or no charge. This is eligible to customers who meet the criteria below and purchase a ticket at full value if they would be unable to attend an event without the support of another person, who can assist in the event of an emergency.

ACCESSIBLE AREAS
Given the ability for the Arena to be used in an endless variety of formats, the precise combination of wheelchair spaces will be determined on an event by event basis dependant of event format, and where practicable, a choice of locations are offered.

6. How to apply

Tickets within the wheelchair areas can be purchased online or via the Arena Box Office, however The SSE Arena strongly recommends that customers with disabilities notify them at the time of booking of any additional requirements or assistance needs in order to offer the best possible service.

To facilitate this, we have set up a database where we can hold details of those customers that need assistance to make it easier to make a booking and when attending a performance.

Customers can complete the Access Requirement form and submit it via email or post directly to the Arena, where they will be assigned a customer number. Then each subsequent time they want to make a booking, it is as simple as contacting the SSE Arena Box Office and quoting the customer number for our team to be able to help facilitate your requirement.

We ask that you provide one of the following when submitting your access requirement form -
•Front page of DLA (no specific rate required)
•Front page of Attendance Allowance letter (no specific rate required)
•Front page of PIP (no specific rate required)
•Evidence that registered severely sight impaired (blind)
•Recognised Assistance Dog ID card

7. Travel Guide

Disabled parking bays are available in the main Odyssey site car park closest to the building. The car park operates on a first come first served basis only for all parking spaces. Blue badge holders must display their blue badges at all times whilst parked.
There is a taxi rank at the front of the Odyssey Pavilion for drop-off and pick ups.
Translink's Metro Service Number 26, 26a & 26b leaves Belfast City Centre at Donegall Square West and makes a stop outside the Odyssey Pavilion. The Airport Express 600 to George Best Belfast City Airport departing from Europa Bus Station also stops at The SSE Arena, Belfast.
Hannon coaches are the official travel partner for the SSE Arena and offer coach services to a variety of shows. Please visit www.hannoncoach.com to see routes and events available.
The nearest train stop is the Titanic Quarter Halt is approximately 0.5miles.

8. Arrival Guide

The SSE Arena, Belfast Box Office is open Monday to Friday 10am – 6pm and Saturday 10am - 5pm on non-event days. These times may differ on Bank Holidays and during holiday seasons so if you plan to visit during these times please always check our website or social media for alternative information.
Please be aware that on non-event days the Arena is not open to the public, apart from our Box Office. All requests for site visits to the venue must be made in advance.
Entry into the building is at street level and lifts are available to provide access to all levels of the building. There is a ramp and low level counter at the Box Office. Vertical access through the building is provided principally by three 12-person lifts, one located in the North VIP entrance, one in the South VIP entrance and one in the main entrance lobby.
Staff are on hand at events to provide assistance if required. A limited number of wheelchairs are available to visitors on request.
Tickets and accreditation can be collected from the Arena Box Office at the front of the building. For some events, the entrance via the Odyssey Pavilion will also be open.

9. Toilets

There are 11 unisex, wheelchair accessible toilets throughout public areas within the Arena. The Ground Floor is equipped with a male and female accessible toilet outside Door 2 in the main foyer. The accessible toilets on the concourse are in the vicinity of the accessible wheelchair platforms.

10. Customers with Medical Requirements

The SSE Arena, Belfast has a strict no food or drink policy in terms of items brought into the venue. However, we do welcome visitors who need to bring medicines, food or drink to manage a medical condition. To ensure we know about your needs we encourage customers to inform us in advance of events.
There is a Medical Room on both the ground floor and first floor of the Arena. Qualified medical staff are on duty when the Arena is open to the public at all times.
In the event of a medical emergency, please notify a steward who will radio for medical assistance.
Should you require a private area for personal care (eg private changing facilities / medicine storage or refrigeration) please speak to the staff at the Concierge Desk who should be able to assist you.

11. Access to performance

A hearing loop system is operational in the auditorium for all events. Customers wishing to utilise this system should inform the Box Office when purchasing tickets, or complete the Access Requirement Form.
There is also a hearing loop system at the Box Office counter, and a mobile unit at the Concierge Desk.
Let us know at the time of booking of any requests for additional methods of communicating the performance contents i.e. by sign language interpreters, visual description etc. Please contact us via Textphone on 028 9073 9174, email boxoffice@ssearenabelfast.com or call 02890 739074, so we can try to facilitate your requirements. We hold seats in possible suitable areas for a period of 14 days from on sale, but the final location is largely dependent on the production of the show.
Once this 14 day period has passed, these seats may be released to general public if there is high demand for tickets.

12. Assistance Dogs

Assistance dogs are welcome, but visitors are asked to bear in mind the noise levels at concerts and the potential use of special effects including pyrotechnics. Please complete an access requirement form so that we can understand how best to accommodate the dog.

13. Strobe lighting

Strobe lighting may be used during some performances and may not be communicated to the Arena until the day of the event. Customers will be notified in advance (most commonly via signage on doors) if a performance includes the use of strobe lighting.



 

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