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Sky VIP lounge

Sky vip experience lounge hero text

What’s included in the Sky VIP lounge?

Dedicated entrance

Exclusive space to relax

Fast track merchandise

Open throughout the event

Sky customers who already have a ticket to a show, can start their night in style with an exclusive pass to the Sky VIP lounge.

They can skip the queues and enjoy their own private entrance. Relax with a wide selection of drinks away from the crowd. There’s even somewhere to get merch.

As one of the most prestigious spaces in the arenas, the Sky VIP lounge will make guests feel extra-special thanks to immersive installations, themed treats and glitter artists. To apply for lounge passes, head to the Sky VIP section in the My Sky app.

Frequently Asked Questions

As an eligible Sky VIP member, select the month of your arena show, then the event you have arena tickets for and apply for the number of Sky VIP lounge passes you want to book. Sky VIP lounge passes are allocated on a first come, first served basis with limited availability. If you’re successful, we’ll send you a booking confirmation and details of your Sky VIP lounge passes. Please check all details, tickets and age restrictions before the event. Your guests must also have tickets to the same arena event.

You can bring up to three guests with you, they don’t have to be a Sky customer, but they do need an arena event ticket. Sky VIP lounge passes are allocated on a first come, first served basis. Please check your My Sky app and Sky VIP lounge passes for age restrictions – these are different for each show. Anyone who is under 14 will need to come with someone who’s 18 or over.

Sky VIP lounge passes can be booked until two hours before arena doors open, subject to availability. We may even be able to help you on the day, subject to availability. When you get to the arena, speak to a Sky representative.

You can usually book Sky VIP lounge passes from the day the arena tickets go on general sale. Sometimes there’s a delay in releasing Sky VIP lounge passes so check ‘Sky VIP’ in your My Sky app later. If you still can’t book Sky VIP lounge passes after two weeks, the Sky VIP lounge probably isn’t open for the show you’re seeing. The arena has the right to close the Sky VIP lounge but this doesn't happen very often.

Having a pass does not guarantee entry. If there is not enough room due to our standard overbooking policy to account for no-shows, entry is granted on a first come, first served basis. And, once the area is full, people will be let in on a one in, one out basis. Please arrive early to avoid disappointment.

No, to increase your chances of being at the front of the standing area, we recommend you join the standing queue at the arena as early as you can.

You can do this at any time before the event by clicking on ‘My bookings’ and choosing the event and the number of Sky VIP lounge passes you want to cancel.

Check your show ticket – the Sky VIP lounge opens in line with the main doors and can be used throughout the duration of the event. Sometimes our opening and closing times change at short notice but we do everything we can to avoid this.

No. Travel and accommodation, food and drinks, and any other expense not specifically mentioned in the event description will not be included, and you’ll need to arrange your own travel to and from the event.

Entrance to the Sky VIP lounge is via a dedicated entrance on level 1 of the new Odyssey Place, found to the left of the main arena. Once through security, turn right and walk along the concourse. The Sky VIP lounge is on the right opposite doors 11 and 12. Any customers entering the venue’s main entrance should make their way up the left-hand staircase and turn right on the concourse to the lounge. Please note, customers with standing tickets must enter via Odyssey Place. The Sky VIP lounge opens in line with the main doors and can be used throughout the duration of the event.

You can’t change the name so if you can’t make it, please cancel your Sky VIP lounge passes so someone else can book.

If you haven’t received your confirmation email, don’t worry. If you successfully booked Sky VIP lounge passes, you’ll find them saved in your My Sky app. Simply go into Sky VIP, then choose the relevant reward category e.g. Free Sports Tickets. Finally, select ‘My bookings’ at the top and follow the instructions to view your Sky VIP lounge passes. You can simply show this on your device when you arrive. If you’re not receiving our emails, please check your spam or junk folder in case the email went there. You may also want to add [email protected] and [email protected] to your address book or safe list to make sure that our emails are accepted.

You’ll find them in your My Sky app – check out the ‘Sky VIP at the relevant arena tile within Sky VIP and you’ll see confirmation in ‘My bookings’. We'll also email them to you, if you'd prefer to print them off. Or if you can’t find your Sky VIP lounge passes, we have a list on the door at the Sky welcome desk so we can check you in before you head upstairs to the Sky VIP lounge.

Yes, if you’re under 18, you’ll need to come with someone who’s 18 or over. If you’re under 18 you won’t be allowed to buy alcoholic drinks and if you appear to be under the age of 25, you may be asked for proof of age.

Please note, the Sky VIP lounge is a licensed area. Under NI law, under 18's must be accompanied by an adult in the lounge up to 9pm. No under 18's will be able to attend the lounge past 9pm.

Yes, we need to see ID that matches the name on your Sky VIP lounge passes so please bring your driving licence or credit card. Also, if you look under 25, you may be asked for ID at the bar.

You and three guests are welcome in the Sky VIP lounge every time you have a ticket to a show at one of the participating arenas. It does not count as one of your monthly first come first served bookings. You'll need to book Sky VIP lounge passes each time.

Sky VIP lounge passes are valid with your arena ticket and will be updated if an alternative date for a show is confirmed by the venue. Please contact either the arena or the company you booked your arena tickets through if you have questions about your show.

The Sky VIP lounge offers customers a private bar away from the crowds, so you can’t bring drinks into the lounge. However food purchased on the venue’s concourse can be brought into the lounge. If you need to bring food and drink for medical or religious reasons, please email the arena customer service team as advised in their FAQs.

The Sky VIP lounge is accessible via stairs, lift or escalator, and has facilities. The lifts at the Odyssey Place entrance are located on the right hand- side before you get to the escalators. Once on level 1, go right out of the lift and head towards the dedicated entrance next to the ramp where security and ticket checks will happen. Find out more info at Don’t forget you’ll need to book a pass for your essential companion too.

Contact us at [email protected], including which Sky VIP lounge you’re emailing about, and we’ll get back to you.

For any questions relating to the arena show you have tickets for including, where relevant, new dates, times, ticket procedures and in venue policies, please contact the arena directly.

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