Ticketing

From September 1st 2019 our Box Office opening hours are changing.

To buy tickets visit our What's On listing or phone Ticketmaster Booking Line on 0844 847 2455. If you are having ticketing issues please visit our FAQs below or call Ticketmaster Customer Services on 0333 321 9996.

Our box office will only open on event days 1 hour before the door opening time displayed on your ticket.

FAQs

Tickets for The SSE Arena, Belfast are only available from www.ticketmaster.ie, www.ssearenabelfast.com, Ticketmaster Northern Ireland phone booking line on 0844 847 2455 or any usual Ticketmaster outlet.

Service charge is a charge for the service of booking tickets on the internet.

The facility fee of £1 per ticket enables The SSE Arena, Belfast to continue to invest in the maintenance and upgrade of facilities in order to safeguard the future development of the venue. The fee applies to all events which go on-sale after 1st of April 2019.

The management reserves the right to refuse admission or to eject a ticket holder without refund for behaviour likely to cause damage, injury or nuisance.

The promoter reserves the right to alter the programme as necessary.

Latecomers may be refused admission until a suitable break in the show.

The ticket-holder consents to participate in the audio or video recording of the show and grants all necessary consents for Performers Protection Acts.

Audio and visual recording of a show is not permitted.

Tickets should be purchased from authorised outlets only. The SSE Arena, Belfast does not guarantee the authenticity of tickets purchased from any reseller. Any person who cannot identify themselves as linked to the purchaser of the ticket may be refused admission.

Admission by full ticket only. Readmission may not be possible during the event.

Before entering, all patrons may be subject to a search in a manner permissible under law. Anyone refusing to consent to personal search will be denied entry.

Once purchased tickets cannot be exchanged or refunded unless there is a cancellation or postponement of the event.

Management does not accept responsibility for any loss, injury, or damage to persons/property on or around the premises.

All audience members including children must be in possession of a ticket.

Mobile phones and personal pagers must be switched off during an event.

The SSE Arena, Belfast is acting as a retailer of this ticket at the request of the promoter and accepts no liability for any unforeseen or indirect loss incurred by the purchaser of this ticket if the event does not take place in whole or in part.

Neither food nor drink can be taken into the arena building.

Under 14's should be accompanied by an adult.

The The SSE Arena, Belfast is a no smoking building. Customers leaving the building will not be permitted to re-enter.

The SSE Arena, Belfast uses Ticketmaster's booking system. When a popular event goes on sale there are literally hundreds, even thousands of customers simultaneously attempting to purchase tickets across all distribution channels on the Ticketmaster network. With so many people simultaneously buying tickets online, over the phone or in person at the Box Office or outlets, popular events can sell out in a very short time. Unfortunately we cannot accept postal bookings for popular events that are expected to sell out quickly.

When buying tickets you can select mobile ticket, print at home or post.

Ticketmaster are the ticketing partner of The SSE Arena, Belfast. We do not encourage customers to buy from any other ticketing agent or re-seller. We cannot guarantee the validity of tickets that may be resold.

Please click here for detailed information from Ticketmaster in relation to cancelled or rescheduled events.

No, tickets cannot be exchanged from one performance to another. Once purchased, tickets cannot be exchanged or refunded unless there is a cancellation or postponement of the event.

Please call Ticketmaster's Customer Services phone line on 03333 219996 (Northern Ireland) 0818903001 (Rep of Ireland).

Ticketmaster Customer Services Hours (Local Time Zone)

Mon - Fri: 8:30AM - 5 PM *

Sat: 9:30 AM - 1 PM

Sun: CLOSED

* Lines Close From 1 - 2 PM

No person shall be admitted into any event in the Arena without holding a valid ticket to the event.

The SSE Arena, Belfast reserves the right to refuse admission of intoxicated patrons. Persons denied entry into the facility will not be offered a refund. Once inside the Arena patrons who become intoxicated are subject to ejection from the event.

Persons who fail to abide by Arena policies are subject to ejection from the facility. Any person who is violating Arena policy will be asked to correct their behaviour. If they fail to do so in a timely fashion, ejection will occur. Individuals who have been ejected must vacate the Arena property.

Any person seen using a laser pointer will be escorted out of an event.

The SSE Arena, Belfast operates a no re-admission policy. For security purposes once visitors have entered the venue they may not leave and re-enter.

Please click here to view The SSE Arena, Belfast House Rules

Please check your confirmation email or order details in your Ticketmaster MyAccount to review the delivery option you have chosen.

If your tickets are etickets, you can review your options in your account. On a desktop you may see 'view and print' your tickets. This will be a PDF to print.

From a mobile device you can go mobile. Log into the Ticketmaster App, click my tickets and view tickets. There you will see a barcode that you will need to show at the venue.

For standard postal delivery, the latest to expect your tickets is 5 days before an event.

If you selected standard mail and do not receive your tickets within 2 business day of the event please contact Ticketmaster.

For all accessible seating requests please call Ticketmaster Customer Services on 0333 321 9996. Visit our Accessibility section here for more info.

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