FAQs

Q.  How do I book tickets for events?

Tickets for events can be booked through The SSE Arena, Belfast Box Office in person or by calling 02890739074. Alternatively, tickets can be purchased through Ticketmaster at www.ticketmaster.ie or by calling 08442774455 (24hr).

Please click here to be directed to the Box Office section of the website.

Please note under 14's should be accompanied by an adult. The standing area at shows is restricted to over 14's only.  

Q.  How do I get to The SSE Arena, Belfast?

Please click here to visit the Getting Here section of the website.

 

Q.  What is the service charge when booking tickets and how can I avoid this?

Service charge is a charge for the service of booking tickets over the phone or the internet. Service charge can be avoided by booking in person at the Box Office or by sending in a postal booking with a cheque and covering letter.

Unfortunately we cannot accept postal bookings for popular events that are expected to sell out quickly.

Please contact The SSE Arena, Belfast Box office on 028 9073 9074 before sending in a postal booking.


Q.  Where do I collect my tickets and what must I bring with me?

Tickets that have been requested to be kept at Box Office for collection can be collected at anytime the Box Office is open. You MUST bring the credit/debit card used to do the booking, a valid form of ID and reference number. Please Click Here for Box Office opening hours

Q.  Can I swap my tickets from one performance to another or obtain a refund?

No, tickets cannot be exchanged from one performance to another. Once purchased, tickets cannot be exchanged or refunded unless there is a cancellation or postponement of the event.

Q.  How can the The SSE Arena, Belfast sell out of tickets for a concert in a matter or minutes?

As with all The SSE Arena, Belfast events, tickets are made available to simultaneously purchase by a number of methods including the Arena Box Office (in person or by phone), via over 70 Ticketmaster outlets, Ticketmaster's credit card booking hotline and online via Ticketmaster's website.

With thousands of people all calling and going online at the same time, the demand for tickets is extremely high and tickets can quickly sell out.


Q.  I have lost my ticket for a forthcoming event what should I do?

Please go back to your point of purchase either the Ticketmaster outlet or The SSE Arena, Belfast Box Office. You can contact the The SSE Arena, Belfast Box Office on 028 9073 9074.

If you purchased tickets online please call Ticketmaster's Customer Services phone line on 03333 219996 (Northern Ireland) 0818903001 (Rep of Ireland).


Q.  I'm interested in booking a corporate suite for an event what do I do?

Please click here to be directed to the Corporate Hospitality section of the website

Q.  Can I bring food and drink into the Arena?

Neither food nor drink can be taken into the arena from outside the building. A range of hot and cold food and drinks are available throughout the Arena.

Recently there was considerable investment made, developing the public catering into a more user friendly operation. The range available has been revised, with a focus being placed on providing a "High quality fast food offering".

The number of Public Concession Outlets has increased to 13, with the introduction of an additional 20 service points, along with fast pour beer dispensers in all locations.

We have also colour coded our areas, with Blue Outlets serving a range of Hot Food & Drinks (Burgers, Gourmet Hotdog etc.) and Green Outlets serving Drinks & Light Bites (Selection of Crisps, Confectionery, Ice Cream etc.) We now also have two purpose built Dispense Bars (One on the Ground Floor & One on Concourse Level 1st Floor) serving a range of Beers, Wines, Spirits & Soft Drinks.

All of these changes have proven very successful, with queuing times significantly reduced, enhancing the customer experience, giving you more time to spend enjoying the Belfast Giants or your favourite band.

Q.  Can I bring cameras into the Arena?

To help ensure the enjoyment of all customers, The SSE Arena, Belfast recommends customers bring with them only essential items.  In most instances the promoter will allow compact digital cameras, however we advise customers to contact the The SSE Arena, Belfast (028 9076 6000) prior to arrival to ascertain what the policy will be for the show.  The policy is subject to change up until Doors open so the venue will display signage to advise customers of any further restrictions (i.e. no flash photography, strict no photograph or otherwise required)
 
The SSE Arena, Belfast is unable to permit the following electronic devices or accessories and may be required to extend this on an event by event basis:
 
• Professional-type cameras (defined as; a bridge camera, DSLR or any camera fitted with a detachable zoom len and/or tripod).  N.B. with the exception of officially accredited photographers covering the event.
• Devices which permit streaming, video or audio recording
• iPads and Tablet devices of any size
• GoPro! or similar devices
• Any other electronic device with camera and/or filming capability
• Selfie Sticks – due to safety considerations and so as not to impact the view of other customers.  
 
Mobile phones are permitted into the venue but customers may be requested to turn these off or refrain from capturing images by the promoter.  Disruption to other customers through the continued use of electronic devices or mobile phones may result in the ticketholder being removed from the venue.

We strongly recommend you just come and enjoy the concert and don't bring a camera to avoid any issues.

During Ice Hockey games cameras are permitted, however the use of flash photography is prohibited during play.

Flash photography is prohibited during 'theatre style' shows.

Q.  What items are not permitted into the building?

Prohibited items include, but are not limited to:-

  • Bottles
  • Cans
  • Sticks
  • Air horns
  • Weapons or fireworks
  • Alcohol or other beverages and food not sold at The SSE Arena, Belfast
  • Illegal drugs or noxious substances
  • Professional cameras, sound and/or video recording devices
  • Helium balloons
  • Umbrellas
  • Pets (Except guide dogs and animals assisting visitors with disabilities)
  • Sporting colours or tops are not permitted, except for Ice Hockey jerseys.

Q.  Is there an ATM machine in the Arena?

 Yes there is an ATM located in the foyer opposite the box office.

Q.  What car parking facilities are available if I was going to an event at the Arena?

Please click here to enter the Car Park section of the website.

Q.  What is the The SSE Arena, Belfast's smoking policy?

The SSE Arena, Belfast is a no smoking building. Customers leaving the building will not be permitted to re-enter.

In compliance with the smoke-free legislation that came into affect on April 30 2007, The SSE Arena, Belfast will operate a strictly no smoking policy at all events. This means that members of the public will no longer be permitted to smoke anywhere within the confines of the Arena.

The SSE Arena, Belfast will also to continue to operate its current policy of no re-admittance, which means that customers leaving the Arena for a cigarette / e-cigarette (or for any other reason) will be unable to gain entry back in. The no re-admittance policy is crucial for customer safety given that the Arena can host to up to 10,000 visitors at a single event, making it impractical to manage the potential numbers wishing to exit and re-enter the building at any given time.

The SSE Arena, Belfast will display prominent signage at the entrance to the venue to ensure that all consumers are fully aware of this policy on entering the building. Signage will also be displayed throughout the venue. Regretably, those who refuse to comply with the smoke-free legislation will be asked to leave.

Where possible, a smoking pass out system will be put in place for those who wish to smoke. Please note this may not be feasible for every event and on occasions where this is the case, the Arena no re-admittance policy will apply.

On occasions where a pass out system is in operation, please retain your ticket at all times as this will be used for exit and re-entry.

Q.  What is the The SSE Arena, Belfast's admission & re-admission policy?

No person shall be admitted into any event in the Arena without holding a valid ticket to the event.

The SSE Arena, Belfast reserves the right to refuse admission of intoxicated patrons. Persons denied entry into the facility will not be offered a refund. Once inside the Arena patrons who become intoxicated are subject to ejection from the event.

Persons who fail to abide by Arena policies are subject to ejection from the facility. Any person who is violating Arena policy will be asked to correct their behaviour. If they fail to do so in a timely fashion, ejection will occur. Individuals who have been ejected must vacate the Arena property.

Any person seen using a laser pointer will be escorted out of an event.

The The SSE Arena, Belfast operates a no re-admission policy. For security purposes once visitors have entered the venue they may not leave and re-enter.

Please click here to view The SSE Arena, Belfast House Rules


 


Q.  Is there a cloakroom available?

Yes. Our cloakroom is located in the foyer. Please ask a member of staff if you require assistance.

Q.  Do you offer Child Safe Wristbands?

 

Yes, The SSE Arena, Belfast is now offering an option for parents to obtain a wristband for their children when entering the venue.

If you lose your child when in the venue this wristband will provide staff with your contact details. We hope that this will help to reunite parents and children quickly and effectively.

These wristbands will be available from customer services at the Concierge desk on an event night.

Please speak to any member of staff for more information.

Q.  I bought merchandise at an event but its too small/large can I get it exchanged?

Concert merchandise sold in the The SSE Arena, Belfast is done so on behalf of the merchandise licensee's and no stock is retained on-site after the event (unless it's part of a run of shows). We will be happy to put you in touch with the relevant licensee for your event, however the Sale of Goods Act 1979 does not require them to exchange incorrect sizes, this will be at their discretion. Please contact The SSE Arena, Belfast on 028 9076 6000 and we will provide merchandise contact details for you.

Q.  Can you visit the Arena for public ice skating?

 From time to time on certain holidays the ice will be opened to the public. Please visit our what's on listing for more information.

Q.  Can a charity organise a collection at an event?

Permission for collecting contributions inside the Arena must be agreed through the promoter who is staging the event. Our chosen charity Cash for Kids will have first choice on collections. Please Contact The SSE Arena, Belfast on 028 9076 6000 for further details.

Q.  I'm looking for contact numbers for venues in the Odyssey Pavilion?

Please click here to be directed to the Odyssey Pavilion website.


Q.  Can I buy gift vouchers for events?

Yes gift vouchers can be purchased through The SSE Arena Box Office.

Values: £50.00, £20.00, £10.00 & £5.00

T&C's:
Can only be bought & redeemed through The Box Office.
No change given.

Q.  Do you provide a private area for breastfeeding?

We are a breastfeeding friendly venue and customers are welcome to breastfeed at any time. If you require a private area to breastfeed please speak with our customer services team and we will endeavour to make a private area available for you.